Cleaners Pimlico Service Terms and Conditions
These Terms and Conditions set out the basis on which Cleaners Pimlico provides professional cleaning services to residential and commercial clients. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, company, or organisation that books or receives the cleaning services.
Company means Cleaners Pimlico, the provider of the cleaning services.
Services means any cleaning or related services provided by the Company to the Client, including but not limited to regular domestic cleaning, deep cleaning, end of tenancy cleaning, office cleaning, and one off cleaning.
Cleaner means any individual or team member assigned by the Company to carry out the Services.
Premises means the property or location where the Services are to be provided.
2. Scope of Services
The Company will provide the Services as agreed with the Client at the time of booking. The specific tasks, frequency, and duration of the Services will be confirmed during the booking process and may be set out in a service confirmation document or message.
The Company reserves the right to refuse any request that falls outside the usual scope of cleaning services, presents a health and safety risk, or requires specialist qualifications or equipment beyond those ordinarily supplied by the Company.
The Client is responsible for ensuring clear access to the Premises and that the cleaning areas are reasonably free of excessive clutter so that the Cleaner can perform the Services safely and effectively.
3. Booking Process
Bookings may be made by the Client through the Companys accepted booking methods, including online booking forms or other communication channels as made available by the Company from time to time.
The Client must provide accurate and complete information at the time of booking, including the address of the Premises, type and size of property, required date and time, requested Services, and any access instructions.
All bookings are subject to availability. The Company will confirm acceptance of a booking by sending a booking confirmation. A booking is not considered accepted and no contract is formed until the Company has issued such confirmation.
The Client is responsible for checking the booking confirmation and notifying the Company of any errors or discrepancies as soon as reasonably possible.
4. Access to the Premises
The Client must ensure that the Cleaner has safe and timely access to the Premises at the agreed time. This may involve the Client being present to allow entry or providing accurate instructions for keys, key safes, reception access, or concierge access.
Where keys or access codes are provided, the Client confirms that they have the authority to grant such access and that the keys or codes are in good working order. The Company will take reasonable care in handling keys but accepts no liability for loss arising from faulty locks, security systems, or changes made by the Client or third parties.
If the Cleaner is unable to gain access to the Premises at the agreed time due to circumstances within the Clients control, the Company may charge a call out fee or treat the booking as cancelled by the Client and apply the applicable cancellation charges set out in these Terms and Conditions.
5. Client Obligations
The Client agrees to provide a safe working environment for the Cleaner, including running water, electricity, adequate lighting, and appropriate ventilation during the provision of the Services.
The Client must inform the Company in advance of any hazards, risks, or specific health and safety concerns at the Premises, including but not limited to broken fixtures, exposed wiring, hazardous substances, or areas that are structurally unsound.
The Client must secure all valuables, cash, jewellery, and sensitive personal documents before the start of the Services. The Company will not be responsible for loss or damage arising from items not properly secured, unless caused by the proven negligence of the Company or its Cleaners.
6. Cleaning Products and Equipment
The Company may supply cleaning products and basic cleaning equipment necessary to perform the Services. In some cases, and where agreed in advance, the Client may choose to supply their own cleaning products, equipment, or materials.
Where the Client supplies any products or equipment, the Client is responsible for ensuring that they are safe, suitable for the intended use, in good working order, and compliant with any relevant safety or regulatory standards.
The Company will not be liable for any damage or loss arising from the use of faulty or inappropriate products or equipment supplied by the Client.
7. Pricing and Payments
Current pricing for the Services will be provided during the booking process. Prices may be based on an hourly rate, a fixed price per service, or another pricing structure as agreed with the Client.
All quotes are given in good faith based on the information provided by the Client. The Company reserves the right to adjust the price if the information supplied was inaccurate, if the condition or size of the Premises differs significantly from what was described, or if additional Services are requested by the Client.
Unless otherwise agreed in writing, payment for one off or end of tenancy Services is due on or before the day the Services are provided. For regular Services, payment terms will be specified at the outset of the arrangement and may be weekly, fortnightly, or monthly in advance.
Payments must be made using the methods accepted by the Company at the time, which may include bank transfer, card payment, or other recognised cashless methods. The Company may refuse to accept cash payments.
If payment is not received by the due date, the Company reserves the right to suspend further Services until payment is made in full, and may charge interest on any overdue amounts at the statutory rate permitted under applicable UK law.
8. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving notice through the Companys accepted communication channels.
For one off or end of tenancy bookings, the Company may require a minimum notice period for cancellation or rescheduling. If the Client cancels or reschedules within the required notice period, no cancellation fee will usually apply. If less notice is given, the Company may charge a cancellation fee up to a specified percentage of the service price or a minimum call out charge.
For regular Services, the Client may cancel a particular visit within the set notice period without charge. Repeated short notice cancellations may result in the Company reviewing or terminating the regular service arrangement.
The Company reserves the right to cancel or reschedule a booking if the Cleaner is unavailable due to illness, emergency, or unforeseen circumstances, or if access to the Premises cannot be safely obtained. The Company will endeavour to provide as much notice as reasonably possible and to offer an alternative appointment where feasible. The Company will not be liable for any loss resulting from such cancellation or rescheduling, other than refunding any prepayments for Services not provided.
9. Service Quality and Complaints
The Company aims to provide Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, ideally within 24 hours of the Service being carried out.
Where a complaint is upheld, the Company may, at its discretion, offer to rectify the issue by arranging a re clean of the affected area or by offering an appropriate credit or partial refund, provided that the complaint relates directly to the quality of the cleaning work and not to factors beyond the Companys control.
The Client must allow the Company reasonable access and opportunity to inspect and, where appropriate, remedy the reported issue.
10. Liability and Insurance
The Company will exercise reasonable care in the selection and training of its Cleaners and will maintain appropriate insurance cover in respect of its liability to the Client where required by law.
The Companys total liability to the Client in respect of any loss or damage arising from the provision of the Services, whether in contract, tort, or otherwise, shall be limited to the amount paid or payable by the Client for the specific Service giving rise to the claim, except where such limitation is prohibited by law.
The Company will not be liable for indirect or consequential loss, loss of profit, loss of business, or loss of opportunity. The Company will not be liable for pre existing damage or for wear and tear arising from normal use of the Premises or items within it.
Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.
11. Waste Handling and Environmental Regulations
The Company will handle routine household and office waste generated in the course of the Services in accordance with applicable waste and environmental regulations in the United Kingdom.
The Services do not include the removal or disposal of hazardous waste, clinical waste, sharp objects such as needles, or any materials classified as controlled or regulated waste under relevant legislation. The Client is responsible for arranging appropriate specialist disposal services for such items.
The Client must not request Cleaners to remove waste from the Premises that exceeds standard household or office refuse, including building rubble, large electrical items, or bulky furniture, unless a specific waste removal service has been separately agreed with the Company.
Where the Company agrees to remove non hazardous waste, the Client acknowledges that waste transfer and disposal may be subject to additional regulations and charges, and the Client agrees to provide accurate information about the nature and quantity of the waste.
12. Damage, Breakages, and Property Care
The Client must inform the Company of any fragile items, valuables, or surfaces requiring special care, and provide any specific care instructions where relevant.
Cleaners will take reasonable care when handling the Clients property. If an item is accidentally damaged in the course of the Services, the Client should notify the Company as soon as possible, and in any event within 24 hours of becoming aware of the damage.
The Company may, at its discretion, repair the damage, replace the item on a like for like basis where reasonable, or offer a fair compensation payment, subject to the limitations of liability set out in these Terms and Conditions and any applicable insurance requirements.
13. Conduct on the Premises
Cleaners must be treated with respect and must not be subjected to abuse, harassment, discrimination, or unreasonable demands. The Company reserves the right to withdraw Services immediately if a Cleaner is subjected to inappropriate behaviour or conditions at the Premises.
The Client agrees not to solicit or employ Cleaners privately without the prior written consent of the Company during the period of service and for a reasonable period thereafter. The Company may charge a referral or introduction fee if the Client directly employs a Cleaner introduced by the Company without such consent.
14. Data Protection and Privacy
The Company will collect and process personal data about the Client for the purposes of managing bookings, delivering the Services, handling payments, and related administrative tasks. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.
The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to perform the Services, process payments, comply with legal obligations, or where the Client has given consent.
15. Changes to Services and Terms
The Company may update or vary these Terms and Conditions from time to time. The latest version will apply to new bookings made after the date of publication. For ongoing regular Services, the Company will inform the Client of any material changes and, where required, obtain the Clients continued agreement.
The Company may modify, suspend, or withdraw particular Services where necessary for operational, regulatory, or safety reasons. Where this affects existing bookings, the Company will provide as much notice as reasonably possible.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any non contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
18. Entire Agreement
These Terms and Conditions, together with the booking confirmation and any other documents expressly referred to, constitute the entire agreement between the Client and the Company in relation to the provision of the Services and supersede any previous agreements, understandings, or arrangements, whether written or oral.
By proceeding with a booking or by allowing the Services to be performed, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
